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Form 20- Retail Drug License for retail pharmacies and medical storesForm 21- Wholesale Drug License for wholesale dealers and distributorsForm 20B- Retail Drug License (Restricted Categories) for retail sale of scheduled/restricted medicinesForm 21B- Wholesale Drug License (Restricted Categories) for wholesale of scheduled or restricted medicines
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If you are planning to start or continue a retail or wholesale drug business in Kolkata, the application for Drug License is required to be filed online through the official Drug License portal of the Department of Health & Family Welfare. Here’s everything you will need to know.
Retail and Wholesale Drug License is issued by the Directorate of Drugs Control under the Department of Health & Family Welfare, Government of West Bengal. The Directorate is responsible for effective implementation of the Drugs and Cosmetics Act, 1940 and the rules made thereunder, Drug Price Control Order, 2013, Narcotic Drugs and Psychotropic Substances Act, 1985, and Drugs and Magic Remedies (Objectionable Advertisement) Act, 1954.
The application is required to be filed online through the “Drug License” tab of the official website of the Department of Health & Family Welfare, or through the West Bengal Drug License portal. The competent authority for processing the application is the Assistant Director of Drug Control of the respective district. The processing time mentioned in the procedure is 90 days after receipt of complete application in all respect.
Retail and Wholesale Drug License is an approval required for carrying on business of sale of drugs through retail or wholesale mode in Kolkata.
It is processed by the Directorate of Drugs Control under the Department of Health & Family Welfare, Government of West Bengal. The purpose of the Directorate is to ensure effective implementation of the applicable drug laws and to ensure that the public can get safe drugs with assured quality.
The license application is filed online and the applicant is required to upload the prescribed documents in PDF format as per the proforma available with the online application form.
Basic details relating to application for Retail and Wholesale Drug License in Kolkata are as follows:
| Particulars | Details |
| Department | Department of Health & Family Welfare, Government of West Bengal |
| Directorate | Directorate of Drugs Control |
| Competent Authority | Assistant Director of Drug Control of the respective district |
| Application Mode | Online through Drug License portal |
| Processing Time | 90 days after receipt of complete application |
| Fees | As per applicable Act and Rules |
| Payment | To be made through GRIPS before application |
The Drugs Control Directorate works as a public health measure through enforcement of the applicable drug laws.
The Directorate is entrusted with grant or retention of manufacturing and selling licences relating to allopathic drugs, homoeopathic medicines, cosmetics manufacturing licences, Blood Bank, surgical and medical device units.
It also carries out inspection of manufacturing process of sera or vaccines units, monitors and issues GMP and GLP certificates, including MSC, NVC, COPP and Free Sales Certificate, and approves quality control laboratory of medicines and cosmetics.
After submission, the application is processed by the department.
The form and submitted documents are verified. Inspection is conducted by the Senior Inspector or Inspector of Drug Control. The inspection report is submitted to the Assistant Director of Drug Control.
After completion of the departmental process, the competent authority communicates the decision to the applicant. If approved, the applicant can download or take print out of the license or approval.
The following laws and regulations are applicable:
| Sl. No. | Regulation |
| 1 | Drugs and Cosmetics Act, 1940 and rules formed thereunder |
| 2 | Drug Price Control Order, 2013 |
| 3 | Narcotic Drugs and Psychotropic Substances Act, 1985 |
| 4 | Drugs and Magic Remedies (Objectionable Advertisement) Act, 1954 |
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Retail Drug License (Form 20 / 20B)
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Wholesale Drug License (Form 21 / 21B)
₹12,999₹12999 (0% OFF)
Restricted Drugs/Complex Cases *Starting With
₹19,999₹19999 (0% OFF)
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A Drug License is mandatory under the Drugs & Cosmetics Act for anyone involved in the sale, distribution, or storage of medicines in Kolkata.
At CharteredONE, we handle the entire licensing process—from eligibility assessment and documentation to application filing and approval follow-ups—ensuring fast and hassle-free approval.
You need a Drug License in Kolkata if:
CharteredONE assists in preparing and filing the drug license application accurately. It ensures proper selection of license type, correct filling of online form, and complete documentation as per requirements to avoid delays or rejection.
CharteredONE helps in organizing and verifying all required documents including premises proof, pharmacist details, and affidavits. It also supports in responding to queries raised by the competent authority during the application process.
CharteredONE provides end-to-end support from application to approval. It assists in tracking status, coordinating during inspection, and ensuring smooth completion of the process, including guidance after approval for compliance and record maintenance.
Here are some common questions we receive from our customers. If you have any additional questions, please don’t hesitate to contact us.
The license is issued by the Assistant Director of Drug Control of the respective district under the Directorate of Drugs Control, Department of Health & Family Welfare.
The application is required to be filed online through the Drug License portal by registering, filling the form and uploading prescribed documents.
The processing time is 90 days after receipt of complete application in all respect.
Yes, the application, document submission and tracking are done through the online portal.
Documents include trade license, premises proof, pharmacist details, affidavits and other prescribed documents in PDF format.
The application is forwarded to the competent authority, verified by the Inspector and inspected before decision is taken.
Yes, the competent authority may ask for additional information or clarification if required.
The applicant can track the application online and receives updates through email or SMS alerts.
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